How to use Webmail

Go to mail.xtrapush.space and enter your full email address (for example info@yourcompany.co.uk) and your email password.

Tick “Keep me signed in” on your own computer or phone and you'll stay signed in for 30 days. On a shared computer, leave it unticked and choose Sign out when you finish.

Changing your password: While signed in to Webmail, open Settings and choose Change password. Enter your current password, then type a new one or choose Generate for a strong one.

Forgotten your password? The account owner can reset it in seconds: sign in to the Xtrapush Space dashboard, open Email, then Settings, then Change password. If someone else manages your company's email, ask them. No dashboard account? Choose “Forgotten your password?” on the Webmail sign-in page: we email a reset link to your recovery email, or if you haven't set one, our support team checks it's really you and helps you back in, usually within one working day.

The screen has three parts: your folders on the left, the list of emails in the middle, and the email you're reading on the right. On a phone you see one at a time; use Back to return to the list.

Folders: Inbox (new email), Sent, Drafts (emails you haven't sent yet), Archive (kept, but out of your inbox), Spam (suspicious email) and Bin (deleted email). The number beside a folder shows how many are unread.

Emails are grouped by day: Today, Yesterday, Earlier this week and so on. Unread emails are in bold with a blue bar.

Click an email to open it. It's marked as read automatically. To mark it unread again, choose Mark as unread.

Pictures from the internet are hidden until you choose Show pictures. This stops senders tracking when you open their email. You can always show pictures from senders you trust.

Attachments appear under the email. Pictures and PDFs can be previewed; anything else downloads to your device.

Use Print to print an email or save it as a PDF.

Choose New email. Start typing a name or address in To and people you've emailed before are suggested. Add Cc to copy someone in, or Bcc to copy someone in without others seeing.

Use the toolbar for bold, italics, underline, lists and links. Pasted text is tidied so it matches the rest of your email.

Your email saves itself to Drafts as you type. Close it at any time and carry on later from Drafts.

After you press Send you have 5 seconds to choose Undo, in case you spot a mistake.

Attachments Choose Attach, or drag files onto the email, or paste a screenshot. You can attach up to 20 MB per email. For bigger files, share a link (for example from OneDrive, Google Drive or Dropbox).

Choose Writing assistant while writing. Describe what you want to say, such as “Thank them and confirm Tuesday at 2pm”, and it drafts the email for you. When replying, it reads the email you're replying to.

It can also improve what you've written, make it shorter, more formal or friendlier, or fix spelling and grammar.

It only suggests. Nothing changes until you choose Use this, and nothing is sent without you. Always check names, dates and prices before sending.

Reading a long email? Choose Summarise for the key points and what you need to do.

Archive moves an email out of your inbox but keeps it. Find it any time in Archive or with search.

Delete moves an email to the Bin. Emails in the Bin can be restored to your inbox. Choose Empty bin to delete everything in it for good.

Flag an email to come back to it. Use the Flagged filter to see only flagged emails.

Report junk with Spam. If a real email lands in Spam, open it and choose Not spam.

Select several emails with the tick boxes to archive, delete or mark them all at once.

Type in the search box at the top and press Enter. It searches the sender, recipients and subject, and the text of the email if nothing else matches. Search looks in the folder you're in.

Use the filter above the list to show only unread, flagged or emails with attachments.

Open Settings to set the name people see when you email them and a signature added to the end of every new email.

Add a recovery email in Settings so you can reset your password yourself if you ever forget it.

Turn on notifications to get an alert on your computer when new email arrives while Webmail is open. The tab title also shows how many are unread.

Your email works in any mail app as well as in Webmail, and everything stays in sync: read an email on your phone and it's read everywhere. Use the settings below. Choose IMAP if your app asks, not POP.

Outlook (Windows and Mac): Open Outlook, choose Add account, and enter your email address. If Outlook can't set it up by itself, choose IMAP (or Advanced setup, then IMAP) and enter the incoming and outgoing servers, ports and security from the table. Enter your email password when asked.

iPhone and iPad (Mail): Open Settings, then Apps, then Mail, then Mail Accounts, then Add Account. Choose Other, then Add Mail Account. Enter your name, email address and password, then choose IMAP. Under Incoming Mail Server and Outgoing Mail Server, enter the server names from the table, with your full email address as the username both times. Tap Next and Save.

Android (Gmail app): Open Gmail, tap your picture, then Add another account, then Other. Enter your email address, choose Personal (IMAP), and enter your password. Enter the incoming server and port 993 with SSL/TLS, then the outgoing server and port 465 with SSL/TLS. Keep “Require sign-in” on.

Mac (Apple Mail): Open Mail, then Mail menu, then Add Account, then Other Mail Account. Enter your name, email address and password. If asked, choose IMAP and enter the servers from the table.

Thunderbird: Choose New, then Existing Email Account. Enter your name, email address and password, choose Configure manually, and enter the servers, ports and security from the table. Authentication is Normal password.

Can't send? Check the outgoing server uses port 465 with SSL/TLS (or 587 with STARTTLS) and that it signs in with your full email address and password. If you've changed your password, update it in the app too.

Each mailbox includes 5 GB. The bar at the bottom of the folder list shows how much you've used.

If your mailbox fills up, sending pauses until you make room. Empty the Bin and delete old emails with large attachments, or ask your account owner to add more space.

We'll never ask for your password by email. If a message asks you to “verify your mailbox” or sign in through a link, it's a scam: report it as spam.

Be careful with unexpected attachments and links, even from people you know. If in doubt, check with them another way.

Use a password you don't use anywhere else, at least 10 characters long.